Operations manager wanted

Accra Metropolitan, Greater Accra Added at 13:30, 19 October 2016, Ad ID: 1001079558

Offer from Business
 

Responsibilities
-To work under the Business Director & Fleet & Operations Manager to run Operations
systems and processes to comply with company standards and reporting requirements.
To lead Operations team to deliver the best service quality to customer and to improve the
service qualities continuously.
To manage and train customer service staffs and operators to deliver the highest service level.
To lead Operator team to develop operators’ policies and procedures, safety program, etc.
To handle customer service issues when needed. To manage all rental operations in the company’s assigned system through co-operation with
the Fleet Manager. Together with Fleet Manager to ensure the most effective utilization and turnaround of
vehicles and in accordance with reservation profile and customers needs; to ensure vehicles
provided to customers are in perfect condition in accordance with company standards.
To lead Rental team to manage key customer relationships and to assist and support staff in
dealing with customer issues and complaints.
To screen, test and hire talents based on criteria agreed upon by the management team.
Qualifications:
- degree
- Minimum five years of automobile ,Equipment & service industry experience at
management level.
- Possesses hands-on practical knowledge of equipment rental and operator
operations.
- Very good understanding of customer service in equipment leasing business
-Operator’s license at one of levels B, D or E

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